A man writing by hand in a notebook with a fountain pen while holding a phone, a Raw Formula ink bottle on the counter beside him

Hello, write to us.

A question about an ink, help with an order, or a note just to say hello. Write to us and we'll get back to you as soon as we can.

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Before you write to us

Quick answers

Can I use Raw Formula ink in any fountain pen?

Yes. The Formula of Life collection is water-based fountain pen ink. It is safe to use in any fountain pen.

How long does shipping take?

We ship worldwide from Thailand. Orders usually leave us within 2 business days.

Thailand: 2–4 business days
Rest of world: 4–14 business days

Every order ships with a tracking number.

What is your return policy?

You have 30 days from the date of your order to request a return.

Unopened bottles can be sent back in their original packaging. Return postage is yours unless the item was faulty or we sent the wrong item.

If anything arrives faulty, damaged or wrong, we replace it and cover the cost.

My order arrived damaged. What should I do?

Write to us within 30 days with your order number and a photo of the damage, and we will replace it or refund you, whichever you prefer.

How do I become a Raw Formula stockist?

We ship wholesale worldwide, and there is already demand in places we are not yet on a shelf, so you could be the first to carry us in your city. Write to us at wholesales@rawformula.co

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